Refund Policy

Service Fees

AXPORA charges service fees for visa assistance, consultation, and related services. These fees are separate from government visa fees, embassy fees, and third-party charges.

Refund Eligibility

Refunds may be considered in the following circumstances:

• Service cancellation before work has commenced
• Failure to provide agreed services due to our error
• Duplicate payments made in error

Non-Refundable Items

The following are non-refundable:

• Government visa fees and embassy charges
• Third-party service fees (courier, translation, etc.)
• Services already rendered or completed
• Visa rejections or delays beyond our control

Refund Process

Refund requests must be submitted in writing to contact@axpora.com within 7 days of payment. Approved refunds will be processed within 7-10 business days to the original payment method.